New Help/Documentation site

March 19, 2012 in Release 9.3

Since you’re reading this, you’ve already found the new Online Advantage Help and Documentation site. This is the new home of everything about OA. We’re using a web site based approach to publish help about OA so that we have a central store of all things OA. This means that for all users the latest documentation will always be available to them when required.

Additionally this site allows users to subscribe to updates as they occur on the site so RSS feeds or email updates will be automatically sent out to those users who want to stay abreast of changes to the site as they happen. The site always works like a blog allowing users to post comments on the articles that have been written. In particular this is a great way for users to ask additional questions not covered by the documentation. This will also give users a method of publishing their thoughts and experiences of OA and a way to share ideas and methods used with other OA users.

In the 9.3 Release and later version the “Help” buttons available in OA will take users to the new help site. Where an article has been published on a particular topic or function then the help button will direct the user to that page. See two examples of the help button below:

Main Menu

Help-MainMenu

Data Entry Forms

Help-Forms

As you can see, the help site is structured with menus at the top covering the major suites that are on offer in Online. Additionally each article published can be found in the appropriate “Category” section as listed down the right hand side of the site. Another method of finding assistance is to use the “Frequently Asked Questions” or “FAQ” sections found for each module or by simply doing a text search of all the published articles.

You will also note that each “category” section has a summary of the recent articles published, in reverse date sequence (most recent first).

We will be constantly updating and adding to the documentation found on the site as we progressively convert our old help text into this new format as well as writing new articles on the use of OA and the new features being released in the system.

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