Frequently Asked Questions

March 30, 2015 in Frequently Asked Questions,Library

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Browser

How do I set up my browser?
Tabs – how do you turn them on?
Trusted Sites – how do I add those in?

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Reporting

Why does the stationery layout change between printers?
Why doesn’t my PC printer print?
What’s the Cube?
How can I schedule a report?
Why has all network printing stopped?

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General

User limit reached?
How do I make a Country appear on the list when entering an address?
Can I change a Products Code?
How do I do a screen capture?

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Order Management

Why is a Picking Docket not being created?

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Inventory

Can I change a Products Code?
Adding Sizes & Colours to Products

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Accounts Receivable

How do I reverse a Cash Receipt?

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Accounts Payable

What is Held vs Sent in Banking?

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User Limit Reached

November 30, 2018 Frequently Asked Questions

Occasionally you may see that when you try to log in, you get a message stating that you are unable to because the ‘User limit has been reached’. This message occurs when the system believes that the number of users logged has reached the limit permitted. For the most part, this happens when a user […]

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How do I do a screen capture?

June 27, 2017 Frequently Asked Questions

“A picture is worth a thousand words” To help get a better description and understanding of a problem, the Support Team often asks for a ‘screen shot’ to be sent to help describe a problem. ‘Screen shot’ is also sometimes referred to as a ‘screen capture’ or a ‘screen grab’. There are a couple of ways […]

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What is ‘Held’ versus ‘Sent’ in Banking?

May 12, 2017 Frequently Asked Questions

When a payment transaction doesn’t have a ‘Date Sent’ recorded against it, it is considered a ‘Held’ payment. When a ‘Date Sent’ is recorded then the system assumes that payment has been sent to the recipient/payee. ‘Held’ means that a payment has been processed in the system but held back i.e. the cheque sits in […]

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How do I reverse a Cash Receipt?

April 21, 2017 Frequently Asked Questions

To reverse a Cash Receipt transaction that has been processed incorrectly you can process a negative cash receipt and then process a new transaction. Suggest you consider doing both these transactions with a new/different reference number so they are not recorded in a normal cash receipt batch. Even if the original cash receipt transaction has […]

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Adding Sizes and Colours to a Product

September 22, 2016 Frequently Asked Questions

Some care must be taken when adding sizes or colours to a product that already exists in the system and has stock or transaction history recorded against it. Once you add size or colour to such products, you can no longer access the information that was recorded when the product had no size or colour […]

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Can I change a Product Code?

July 16, 2015 Frequently Asked Questions

It is not possible to just edit a product and change its code because that product code can exist in hundreds to many thousands of places in the database Online Advantage uses to access your product related information. However it is possible to set the system to change the “code” a Product is known under. […]

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How do I make a Country appear on the list when entering an address?

July 16, 2015 Frequently Asked Questions

In order to keep the list of countries short for easy selection, not all countries are marked as “Active”. However when you need to add a country to the list simply use the setup function for the Countries you want to add and set it to “Active”. Refer to Countries for more details.

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Why is a Picking Docket not being created?

July 15, 2015 Frequently Asked Questions

Picking dockets are not created when an order is set to ‘Full’ picking and there is insufficient stock to fill the whole order. Refer to Picking Methods for more details.

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Why has all network printing stopped?

March 30, 2015 Frequently Asked Questions

There have been occasions where all network printing from Online Advantage has stopped whilst everything else appears to be functioning perfectly. We have found that the cause is usually when someone attempts to print to print to an ‘interactive’ print queue like the “Microsoft XPS Document Writer’ printer. What is an ‘interactive’ printer? It is […]

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Why does the stationery layout change between printers?

March 30, 2015 Frequently Asked Questions

It is normal that the “same” report or document can print in a slightly different way on different printers. In fact it is possible that the same report/document could look different when printed on the same printer because it all depends on the printer driver settings. Printer drivers are a piece of software that typically […]

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Internet Explorer Setup

April 8, 2013 Frequently Asked Questions

Online Advantage is a browser based application which uses Microsoft Internet Explorer (IE) as the “client” application. This means that the system is accessed for all functions using IE as the software application running on the client device (a PC, tablet, terminal server session, thin client device etc). Currently there are three main versions of […]

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