Frequently Asked Questions Library
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Browser How do I set up my IE browser?Tabs – how do you turn them on in IE?Trusted Sites – how do I add those in?How do I set up my Edge browser (Non-Technical Users)?How do I set up my Edge browser (Technical Users)?Local Printing – how do you disable pop-up in Edge?Browser Saved Passwords […]
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Frequently Asked Questions System Manager
Network printing is only available where a Virtual Private Network (VPN) exists. A VPN is basically a secure TCP/IP tunnel between two networks that allows traffic to flow privately and securely over the public internet. The tunnel can support the flow of TCP/IP traffic that might not otherwise be possible without creating a security risk […]
Frequently Asked Questions
It’s common for users to copy and paste text from other sources/applications into prompts within Online Advantage screens. On a device running the Windows Operating System this is done via the system clipboard, and usually with the copy (Ctrl-C) and paste (Ctrl-V) commands. On Windows 11 there is a nice built-in clipboard facility now which […]
Accounts Payable Frequently Asked Questions
If you need to process a pre-payment (early payment) there are three approaches described below to choose from. Approach No. 1 – Process a Manual Cash Payment for the Supplier The advantage of this method is that all activity for the Supplier will be recorded against the Suppliers account and therefore history will be available […]
If you have ‘saved passwords’ popping up within the Online Advantage applications, then this is a feature of your client browser. If wanted, you can make an adjustment to your browser settings to stop this from happening. Each browser works differently, but to make this change in the Edge browser use the ‘Manage Passwords’ option […]
Frequently Asked Questions Inventory Control Order Management Point Of Sale Purchasing
From an OA perspective, the system is typically sitting and waiting for the input of a bar code at a “normal” prompt like any other text prompt, without any filtering. OA only does “something” once it receives an “end character”. The end-character is typically a suffix setting on the bar code reader. Usually a “tab” […]
There are many reasons why emails sent from the system might fail. The reason for a given failure is usually well documented in the rejection email received in the “failure” email sent to the sending address. Almost all mail servers automatically send a rejection email back to the sender with details on the reason and […]
Online Advantage is a browser based application which currently uses Microsoft Internet Explorer (IE) as the “client” application. Microsoft are phasing out support for the IE desktop application from Windows. As a replacement and to assist with users in the migration they have provided an IE mode in their new Windows browser called Edge. If […]
Assuming you have “administrative” access to your local PC to make changes to the Windows registry, there is a manual method to configure the Edge browser for IE mode use if you’re an advanced user and feel comfortable changing the Windows registry. You can either make a series of manual registry entries using the Windows […]
If you’re printing via the Edge browser using the OA Client Application Launcher, Edge may show you a pop-up window prompt to “open or save” each time you attempt to print as shown below: You can configure Edge to automatically ‘print’ so that the user does not need to manually open each print file. Follow […]
At the time of writing, Microsoft has not provided a User Interface (UI) to allow the user to configure tab settings for Internet Explorer (IE) mode. The settings remain when a user upgrades from an existing Windows 10 system with IE to the Windows 11 platform, but the UI to change them is no longer […]
Occasionally you may see that when you try to log in, you get a message stating that you are unable to because the ‘User limit has been reached’. This message occurs when the system believes that the number of users logged has reached the limit permitted. For the most part, this happens when a user […]
“A picture is worth a thousand words” To help get a better description and understanding of a problem, the Support Team often asks for a ‘screen shot’ to be sent to help describe a problem. ‘Screen shot’ is also sometimes referred to as a ‘screen capture’ or a ‘screen grab’. There are a couple of ways […]
When a payment transaction doesn’t have a ‘Date Sent’ recorded against it, it is considered a ‘Held’ payment. When a ‘Date Sent’ is recorded then the system assumes that payment has been sent to the recipient/payee. ‘Held’ means that a payment has been processed in the system but held back i.e. the cheque sits in […]
To reverse a Cash Receipt transaction that has been processed incorrectly you can process a negative cash receipt and then process a new transaction. Suggest you consider doing both these transactions with a new/different reference number so they are not recorded in a normal cash receipt batch. Even if the original cash receipt transaction has […]
Frequently Asked Questions Inventory Control
Some care must be taken when adding sizes or colours to a product that already exists in the system and has stock or transaction history recorded against it. Once you add size or colour to such products, you can no longer access the information that was recorded when the product had no size or colour […]
It is not possible to just edit a product and change its code because that product code can exist in hundreds to many thousands of places in the database Online Advantage uses to access your product related information. However it is possible to set the system to change the “code” a Product is known under. […]
In order to keep the list of countries short for easy selection, not all countries are marked as “Active”. However when you need to add a country to the list simply use the setup function for the Countries you want to add and set it to “Active”. Refer to Countries for more details.
Frequently Asked Questions Order Management
Picking dockets are not created when an order is set to ‘Full’ picking and there is insufficient stock to fill the whole order. Refer to Picking Methods for more details.
Frequently Asked Questions Library Reporting
There have been occasions where all network printing from Online Advantage has stopped whilst everything else appears to be functioning perfectly. We have found that the cause is usually when someone attempts to print to print to an ‘interactive’ print queue like the “Microsoft XPS Document Writer’ printer. What is an ‘interactive’ printer? It is […]
It is normal that the “same” report or document can print in a slightly different way on different printers. In fact it is possible that the same report/document could look different when printed on the same printer because it all depends on the printer driver settings. Printer drivers are a piece of software that typically […]
Online Advantage (OA) is a browser-based application which uses Microsoft Edge and Internet Explorer (IE) mode as the “client” application. In order for all of OA to function properly the IP address or “domain name” you are using must be added to the list of “Trusted Sites” in the “Internet Options” section for your local […]
Online Advantage is a browser based application which uses Microsoft Internet Explorer (IE) as the “client” application. This means that the system is accessed for all functions using IE as the software application running on the client device (a PC, tablet, terminal server session, thin client device etc). Currently there are three main versions of […]